10 or more years of experience with IT Service Management (ITSM) scope (Incident, Request, Change). And how it interfaces with the ITOM modules (HAM, CMDB, SAM)
Expert in workflow management and vast experience with transitioning processes from disperse systems into ServiceNow
Ability to understand and propose scope based on ServiceNow best practices
Experience capturing requirements from customers
Experience describing requirements and guiding developers through implementation
Understand project management best practices
Open-minded with a creative approach to problem solving
Strong interpersonal skills to engage and draw together multiple stakeholder groups towards a common goal