Cold callingBPOCargoSAPInterior ArchitectCustomer service operationsITESFreight forwardingCustomer Service Executive
Work Authorization
Citizen
Preferred Employment
Full Time
Employment Type
Direct Hire
education qualification
UG :- - Not Required
PG :- - Not Required
Other Information
No of position :- ( 1 )
Post :- 22nd Aug 2022
JOB DETAIL
Acting a single point of contact for the assigned Customers
Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers
Following it up with target customers till the Business Conversion and for the Regular Consignments.
Handling new existing Customer accounts and maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.
Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for Business.
Requesting Customers regularly for Shipments
Pre-alert Rates follow-up with pricing team and with Customers
Updating Customers on their cargo status on regular basis.
Creating Job in Online Package ( Cargo wise)
Updating Consignment details and Tracking it in online.
Coordinating with LCL operation Team for console boxes and updating stuffing details.
Updating sailing schedule and coordinating with destination agents for Trans Shipments.
Sharing AMS ISF report to Customers [for US Shipments]
Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.
Calling up the Origin counterpart if any urgent basis of Rates/ updates
Following up with CHA for clearance status and to with customer for outstanding
Following up with documentation team until the DO release.
Internal follow-up with team on shipment status and B/L release.
Maintaining updating customer contacts and list
Any other relevant duties or responsibilities that may be assigned time to time.