• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Aug 2022

Kindly share resume with System Engineer

Function as an IT support person, handling and managing the IT assets of Cognizant.

Position is expected to perform IT resource management related tasks such as asset tracking,

installation and provisioning of IT assets to end users. This role also includes maintaining

asset inventory and troubleshooting laptops/printers/Video Conference /Smart and Cisco IP phone issues and providing remote support to users if necessary.

This position will coordinate with other IT team members 3.Experience 3to6yrs 4.Required Skills Technical Skills- ,Service Desk, Desktop Support

- Remote, Field Services Domain Skills- 5.Nice to have skills Technical Skills- ,Service Desk Asset Services, Service Desk App Support, Service desk

- UAM Domain Skills- 6.Technology DWP PG 8.Roles & Responsibilities · Location engineers will handle VIP requests (AVP + associate’s) on priority

which will be raised via Remedy /Email /Call (to EUCS /IT Leads /Managers) · In Scope Assets: Desktop, Laptop, Tablets, Surface Pro, Basic support on MPS Printer and Scanner,

 Vnet, Smartphones, Apple Devices and Surface pro (Cognizant provided) Tandberg VC device, LAN port, Wi-Fi) · Dedicated support during Board meetings at Cognizant facility.

 Academy Support ROW (Americas Specific) · Support will be provided for Trainings /Onboarding events organized by Academy team outside Cognizant facility.

 · Similar support will be provided in other regions based on the mutual agreement between CIS and IT Leadership team. Tablets/Surface Pro (Global support)

 Support for tablets and Surface Pro will be limited to Basic Setup Email configuration Troubleshooting Wi-Fi connectivity issues

 · Hardware support for Surface Pro and Tablets will be limited to service warranty with the respective Vendors Mobility Operations:

 Work on GSD and One IT requests Ordering new phones/ upgrading with the service providers (Cognizant approved Service providers)

 Enable/Disable IR and Hotspot based on GSD request Work closely with HR Onboarding team to ensure mobile phones are allocated to VIP users on Day 1

 · Ensure AMS database is updated on a regular basis for any new connection/disconnection

 · Liason between End-user and Service provider for number porting and ETF payments for early disconnections.

 · Share Weekly/Monthly data with GITRMS – Mobility Team as signed off. Network Support

 · Provide Hands and Feet support for Network team for provisioning new connectivity/new

 facility setup and ensure connectivity for desktops and laptops. (ROW)

 · Hands and Feet Support for Wi-Fi Access Point testing and installation(ROW)

 · Rack and Stack Support for commissioning/decommissioning network devices to be provide.