Escalation point of contact for customer management - Ensure that delivery issues (internal as well as external i.e. from customer/client) are addressed and taken care
Responsible for profit and loss (P&L), revenue forecasting, budgeting and profitability
To establish and run the technology solutions organization to provide EN or NN growth to the designated accounts.
Monitor and manage client relations
Negotiate contracts with client stakeholders
Ensure current and prospective employees are knowledgeable with information about policies, job duties, working conditions, wages, and opportunities for promotion
Ensure team is aware of various guidelines/policies including but not limited to its guidelines, customer policies, security policies, data security guidelines, customer’s master service agreements, customer non-disclosure agreements etc.
Ensure team understands and performs as per acceptable social and professional conduct at work place
Should have worked across broad set of financial services domains
To lead and build well-defined capability organization that meets the current business needs and future market demands for the assigned capability based on HCL's business focus and growth plan.
To provide Enterprise Architecture Design solutions and technical strategies for Implementation and roadmaps for meeting . Customer's IT and Business Vision
Good customer facing and communication skills
Knowledge of digital technologies and execution patterns