- Responsible for maintenance scheduling, life cycle management, and capacity management for the Citrix environment and related dependent technologies.
- Primarily responsible for the implementation, and support of solutions related to Citrix projects and initiatives.
- Responsible for managing the day-to-day administration, planning, and problem-solving for the Citrix XenApp & XenDesktop environment on a 24x7 basis globally.
- Identify inefficiencies, gaps and issues, and drive the analysis and documentation of technical requirements for enterprise Citrix XenApp architecture, guiding adoption of and adherence to standard operating procedures.
- Responsible for keeping track of existing XenApp, XenDesktop, IGEL, HP and Terminal Services license and resource usage, trending and capacity planning for future growth.
- Responsible for providing Disaster Recovery solutions as it relates to the XenApp and XenDesktop Environment by developing and maintaining a library of procedures for disaster recovery documentation.
- Responsible for performance tuning and providing a high availability XenApp and XenDesktop environment to eliminate single points of failure.
- Manage ServiceNow ticket queue; own, and escalate issues through resolution.
- Work with Windows Engineering, Networking and Storage teams on virtualization initiatives.
- Accurately maintain all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts etc.
- Ensures IT Leadership is aware of all known and identified risks to system availability, performance, reliability and security.
- Generate results through others (such as partners, vendors, contractors).
- Any other duties as assigned.
Required Skills and Experience:
- 5+ years of experience working in Citrix environment, with at least 5 years of experience designing/implementing/administrating enterprise Windows/Citrix XenApp environments (7.15 and above).
- 4+ years of experience managing and working in a highly virtualized x86 environment.
- 2+ years of managing IGEL thin clients.
- Influential leadership skills to gain results through others.
- Must be forward-thinking, creative, and results-oriented.
- Expert knowledge of Citrix XenApp, XenDesktop, MS Active Directory and OS technologies.
- Expert knowledge of Windows Active Directory Domains integration and interaction with the network, Group Policy, Anti-Virus applications, DHCP, DNS, and WINS.
- Experience with Thin Client technologies.
Bachelor of Science with a major in Management or Information Technology required, or equivalent on-the-job experience.
- 5+ years of experience working in Citrix environment, with at least 5 years of experience designing/implementing/administrating enterprise Windows/Citrix XenApp environments (7.15 and above).
- 4+ years of experience managing and working in a highly virtualized x86 environment.
- 2+ years of managing IGEL thin clients.
- Influential leadership skills to gain results through others.
- Must be forward-thinking, creative, and results-oriented.
- Expert knowledge of Citrix XenApp, XenDesktop, MS Active Directory and OS technologies.
- Expert knowledge of Windows Active Directory Domains integration and interaction with the network, Group Policy, Anti-Virus applications, DHCP, DNS, and WINS.
- Experience with Thin Client technologies.