Our client is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. They are changing the way we do business from top to bottom as we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision
Responsibilities:
Provides BU Support, resolving issues not requiring extensive business/system knowledge
Communicates incident status/clarifies issues with business partner
Escalates incidents to seniors where business process and extensive system knowledge is required
Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge
Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs
Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT
Understands and documents business requirements and user requirements to ensure system designs meets business needs
Ensures knowledge transfer to the support organization occurs prior to system go-live
Schedules and communicates the system go-live date
Develops and/or update documentations and training materials
Ensures IT and SOX compliance is covered
Documents functional requirements that describe the system, process, or product to fulfill business requirements
Responsible for functional design of application systems across all technologies and platforms
Translates user requirements to process and data requirements
Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support
Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms
Provides broad understanding of platforms and applications across all technologies
Functions as an IT advisor to the business units
Oversees and guides the team of Business Analysts I, II