Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements
Implement change requests and meet project deliverables within defined guidelines
Vendor contact for routine, documented incidents as well as operational problems
Support the development and incorporation of best practices and approaches into the company´s processes and methodologies
Provide automation solutions of manual tasks performed by infrastructure support.
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Deliver automation solutions for self-heal and self-service
Ability to support, manage and investigate issues on at least 3 or 4 of these technologies: Linux (Redhat, CentOs), AIX, GPFS, ESX, Docker, Kubernetes.