Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy
Engages with Enterprise Architects regarding technical architecture and details of Salesforce and integration/migration
Leads technical requirements gathering and/or design workshops for complex projects
Provides overall Salesforce technical expertise
Provides overall systems architecture expertise in order to relate to and build upon existing client environments
Architects creative solutions that solve our client’s business and technical problems
Leads and facilitates project discovery to define business, functional, and technical requirements
Defines business processes using CRM & SFDC best practices
Develops data integration, migration and deployment strategies
Builds & Deploys Salesforce solutions
Lead Proof of Concepts and technical solutioning
Manages and mentors junior team members. Work with development team in reviewing the technical designs and provide the details for implementation.
Works with clients to understand their needs, provide meaningful solutions and build strong relationships
Integration experience using middleware tools/integration tools like Mule Soft, Data Stage, CastIron, Web Methods, Data Power, AWS, APIGEE is a huge plus.
Experience with integration in the IVR Telephony platform.
Systems implementation experience with Salesforce (Primary Skill - Service Cloud and Community, Secondary – Sales Cloud)