Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 26th Aug 2022
Were seeking an experienced data-center specialist who can work with our customers of all sizes, understand their IT landscape, probe to detail their present pain-points and provide a comprehensive solution to resolve the problem in hand. The KRA of this role includes, providing consultancy in multiple domains of datacenter including but not limited to Compute / Storage / Virtualization / Virtual desktop infra / Load Balancing solutions / Backup & availability. The KRa also includes implementation & configuration on the solutions procured by our customers and providing troubleshooting assistance on the same.
Our ideal candidate has a very good understanding of datacenter solutions, standards and certifications, extensive knowledge on how each solution pertaining to datacenter technologies works, the use cases addressed by the same and hands-on implementation and troubleshooting knowledge of the solutions.
In short, we are looking for candidates who possess both pre-sales and post-sales technical skill sets.
Roles and Responsibilities
Pre-sales:
Participate in customer meetings scheduled by sales team.
Understand customer requirements and suggest the right solutions to address the use-cases required.
Conduct presentations and demonstration of product / solution capabilities to our customers.
Address clarifications raised by customer whenever required
Participate and own PoV/PoC of the solutions suggested.
Assist our sales team in progressing the opportunities identified towards successful closure.
Liaison between customer / Softcell / OEM pre-sales team whenever required during the pre-sales stage.
Document required SoW of PoV/PoC to keep all the stakeholders on the same page.
Right sizing the solutions based on the inputs provided by customers.
Probe the customer to seek extensive details to ensure an optimal solution is arrived.
Continuous learning to ensure skill sets remain relevant to the dynamic datacenter ecosystem in the form of certifications / lab practise etc
Post Sales:
Document and communicate the SoW prior to the solution / product implementation
Document the pre-requisites to complete the solution/product implementation successfully
Remain as a single point of contact for escalations during the implementation.
Liaison between customer / Softcell / OEM team to address any issues during implementation.
Work with other team members of Softcell and extract required action from them for a successful implementation
Receive technical sign-off after successful implementation
Provide technical support wrt troubleshooting issues raised by customers on the solutions implemented.
Work on product upgrades and migrations whenever required with proper SoW clearly documented to all stake holders.
Continuous learning to ensure skill sets remain relevant to the dynamic datacenter ecosystem in the form of certifications / lab practice etc
Desired Candidate Profile
Atleast 5 years of relevant experience, with focus on implementation / pre-sales activities / troubleshooting experience etc
Experience in at-least 2 or 3 domains out of the following:
Backup availability solutions - Veeam / Veritas Netbackup / Commvault
Virtualization - VMware / Nutanix
HCI - VMWare / Nutanix
VDI - VMWare / Nutanix / Accops
Enterprise storage - Netapp / EMC / DELL
Load balancing solutions - F5 / Radware
Certification on the solutions practiced will be an added advantage
Location of work: Hyderabad