Trinity Services Operations is searching for a talented team player to fill the role of a Product Owner in our Dallas, Texas office. This role will be responsible for driving a successful program roadmap leading to an improved user experience and overall adoption. As a key member of a cross functional team, this individual will be responsible for managing the overall program plan, communication, change management and benefits realization. Activities include analyzing and improving user adoption, leading and participating in cross-functional planning/delivery sessions, managing an enhancement roadmap and working with all levels of the organization. In addition this critical role will be part of our organizational development strategy to further enhance communication, change management, product management, and project management skills.
What you’ll do:
- Engage with customers to understand and identify enhancements that will improve the customer experience.
- Partner with strategy owners to develop roadmaps, prioritize product backlog, and define acceptance criteria
- Apply Project and Change Management principles, practices and techniques to lead Services Operations strategic imperatives
- Develop and maintain detailed backlog, utilizing SMEs from functional and infrastructure teams
- Work with Trinity leaders to manage resource assignments and availability across all projects in progress
- Create, maintain and drive roadmap execution with detailed project plans leading to successful program outcomes including time, scope and budget
- Key Point of Contact with IT Delivery Manager to ensure acceptance of product releases, risk management and on time delivery.
- Establish and monitor risk, issue, action item, decision log and communication plans
- Analyze user data and feedback (& external best practices) to identify new enhancements leading to improvements in the customer experience and user adoption
- Develop and deliver an overall internal and external communication and change management plan
- Facilitate and lead process gap analysis and action planning to ensure successful implementation of solutions
- Create a team of collaboration, accountability and success across a diverse cross functional team
- Create and deliver executive level communications and presentations for project sponsor, key stakeholders, and Trinity leadership team
- Conduct regular project status meetings with stakeholders and resources including appropriate meeting preparation (agenda, calendars, necessary documentation, etc.), meeting facilitation, and meeting closure (minutes with action items, owners and due dates, next steps, etc.)
- Set up and enhance our new PPM solution including aligning project/change management templates to the platform
- Contribute to the development and continuous improvement of product/project management, communication and change management organizational skills