• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Aug 2022

Key Responsibilities:

• Taking ownership of customer issues reported solving their problems through by providing resolution
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Technical Experience:

• Installation & configuration of various applications
• Installation & configuration of Operating systems like Linux, Windows, Mac, etc.
• Engineer ensure proper logging of all issues
• Troubleshooting & configuring the Firewall like VPN, LAN, etc.
• Document technical issues in the knowledge database
• Should possess ability to learn work on changing emerging technologies
• Keep track of users system issues until resolved by adhering to the SLA