- Empowered to make decisions and set direction of the program
- Responsible for program delivery planning, together with the budget and resource forecasting of one or more agile pods within the program.
- Accountable for meeting the delivery schedule by managing and tracking the day-to-day execution, including the dependencies, across the pods in the program
- First point of escalation and resolution for questions from the pod team, product owners, or technology partners.
- Responsible for timely updates to all the stakeholders
- Provide oversight to the scrum masters on the Agile pods
- Own Agile process implementation and drive adoption of agile best practices
Additional responsibilities include:
- Ensure program level governance routines (status, RAID, escalation, dependencies, etc.) are documented, communicated and used consistently
- Ensures operating model playbook is updated and used consistently, as well as ensure team members are trained on these concepts as needed
- Ensure consistency of communications across the pods and prepares appropriate materials and messaging for regular leadership updates
- Manages resource plan and program financials.
- Ensure team has the proper toolsets available, configured and training available
- Foster a continuous learning environment helping teams to inspect & adapt
Qualifications –
- Strong communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, and influence stakeholders
- Agile certification and experience in scaled agile implementation is essential.
- Experience and knowledge of leveraging Jira and EazyBI required
- Previous experience in RTE role preferred.
- Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs (specific technical requirements)
- Technical program management experience including managing large scale data integration and system implementation projects. Experience managing projects with loan system(s) or loan origination systems at a Bank desired
- Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and business
- Active listening, persuasiveness to gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.