- Participate in cross-functional project teams to design and implement contact center buildouts, expansions, and decommissions.
- Collaborate across business and technical disciplines to develop Infrastructure / System Engineering Designs for internally hosted solutions.
- Implement solutions by writing automation processes to deploy systems, applications, containers, surrounding technologies.
- Technical leadership for project assignments.
- Document the technical design for Project and Operations teams as part of project deliverables.
- Script / automation development for repeatable processes.
- Perform other duties as required.
Basic Qualifications for Consideration
- Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements.
- Current enterprise-class infrastructure and system engineering experience with Windows/SQL and cloud-based platforms.
- Experience in automation or script development. Powershell preferred.
- Working knowledge of networking protocols and components.
- Experience in call center environments preferred.
- Experience designing and implementing High Availability, Active/Active, and Disaster Recovery solutions.
- Experience working on a matrix team consisting of a variety of infrastructure engineers, development teams, and client relationship teams.
- Strong customer service skills with a high level of professionalism and the ability to work with complex designs and situations.
- Proven ability to collaborate remotely.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Keen attention to detail.