Configuration/Customization of the Service Now system, including creating workflows
-Build service requests from customer requirements including requests, request items and tasks using workflows, flow designer-to manage data flows from the customer to the support teams providing the service
-Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
-Performs integrations and process automation.
-Load, manipulate and maintain data between Service-now and other systems.
-Thorough understanding of ITIL/ITSM processes
-Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
-Hands-on design, development, and deployment experience with the Service-now platform.
-Discovery and ITOM module knowledge
-Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).