- Technical troubleshooting experience
- Experience in creating Root cause Analysis
- Experience with on-call support for triaging problems, coordinating with various support teams across the organization, and carrying out activities related to the incident and problem management
- Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Exposure to the Banking and financial industry
- Experience in Application Monitoring
Technical Skills-Android
5+ years of Experience in support of Android mobile and Web user interface mobile applications
Basic working experience in the below products and software
- Kotlin
- Android Studio
- Java
- JavaScript
- GIT, Jenkins/Gradle, Code Quality - Detekt, SonarQube
- Native React
- Working Experience in Splunk
- Experience in App Dynamics and Glass Box will be an advantage
Soft skills
- Excellent spoken and written English complete with clear oral communication skills
- Good ability to navigate ambiguity and quickly establish credibility
- Ability to deal with complex information, processes, and relationships to derive a simple solution
- Process & Tool
- Exposure to with Agile Scrum / Kanban
- JIRA & Confluence
- Knowledge in Web Content Accessibility Guidelines (WCAG) 2.0, 2.1, or a combination of both
Please let me know your interest and let's keep in touch until we make this happen
Referrals appreciated and welcomed.