- Ensures responsiveness and timely resolution of tickets raised
- Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and escalates urgent requests to the appropriate team.
- Communicates with customers effectively to keep them informed and updated regarding action steps taken, while providing information regarding resolution time
- Ensure all issues are properly logged, and update records and tickets as required
- Manage and maintain IT inventory
Assists domestic and international Meredith customers in troubleshooting technical issues and questions related to:
- Desktop technologies such as Windows, MAC OS,
- Software tools such as Office 365 and Adobe Creative Cloud (CC) products
- Audio-Visual Equipments
Skills: Essential
- 2-4 years of experience
- Experience in troubleshooting Windows and MAC OS
- Experience in troubleshooting Office 365
- Basic understanding of Active Directory
- Good communication skills
Skills: Good to Have
- Microsoft Certified Solutions Associate (MCSA) certification
- Apple Certified Support Professional (ACSP) certification