Collaborate with business partners to understand needs and define requirements for websites and software applications.
Partner with IT and the Business to plan for new products and applications, defining design activities and helping with the product strategy.
Oversee or partner on UX research to gain strategic insights that inform design activities.
Support UX strategy and process definition within the company.
Act as “go to” with in-depth knowledge of user interface best practices and standards. Use research-related services, theories and methods to support your recommendations.
Acquisition & Deployment
Translate business and user needs into usable, visually compelling, and technically sound interactive solutions.
Communicate concepts using a variety of methods (i.e., wireframes and prototypes).
Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective.
Develop an effective and efficient information architecture.
Collect and analyze user behavior through in-person usability testing, remote usability testing, click-stream analytics, surveys, card sorts, field studies, etc.
Establish and maintain UI consistency across designed systems.
Help develop and grow UX standards.
Operational Management
Utilize a flexible approach to changing priorities in an Agile work environment.
Collaborate with product owners, designers, marketing, brand, IT and other stakeholders on the implementation and support of design solutions.
Train and mentor other team members as applicable.