User Centered Service Design – At least 5 years of experience and use cases with the following:
- Building and communicating understandings of the users and their behavior
- Working with a cross-functional team to prioritize work to meet user needs
- Providing insights on how users interact with the service or product
- Designing and redesigning services
Website & Graphic Design – At least 5 years of experience and use cases with the following:
- A portfolio of work including examples of at least 2 real-time projects
- Understanding of design thinking and design principals related to designing and developing graphics, user interface, user experience, content for website development, social media and print
- Designing layouts, typography, line composition, color, and other graphic design fundamentals
- Performs the most complex duties in design and preparation of electronic graphic artwork using various media
- Understanding component-based development within a CMS
- Experience in responsive development across all media platforms: web, mobile, etc.
- Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.
- Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3
- Understanding of image optimization for web and mobile
- Confers with supervisors and others as to most appropriate media and method of design
- Performs a full range of graphic art activity
- Design and maintain websites
User Acceptance Testing – At least 3 years of experience and use cases with the following:
- Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
- Helping to discover problems while the service is being developed, not once it is live
- Checking the operating environment to make sure test results are valid
- Helping increase user and agency confidence in future service or product delivery
- Helping reduce the risk of reputational damage
- Recruiting and leading testing groups; running research sessions with users
- Understanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:
- Working with enterprise scale digital platforms and products
- Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
- Experience working in the Agile development methodology
Performance in Complex Situations – At least 3 years of experience and user cases with the following:
- Communication and collaboration with state-wide partners
- Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
- Comfort in blazing a path through an ambiguous work environment
- Judgement fitting to the ever-changing environment
- Government-specific task management
Knowledge, Skills and Ability
UI/UX Design
- Experience in designing, managing, and optimizing websites
- Experience working in an enterprise component-based CMS
- Experience in wireframing, prototyping, mock-up creation, IA mapping, user flows
- Proficiency in HTML 5, Bootstrap 4.0+, CSS 3
- Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and Photoshop
- Proficiency in Zeplin, Sketch, Miro
- An understanding of social media management and content creation
- Understanding of image and video optimization for online media
- Understanding and application of visual design principals
- Understanding responsive design
- Experience in Agile development process
User Acceptance Testing
- Knowledge of best practices for user experience research and testing
- Willingness to participate ethnographic research and interviews
Performance in Complex Situations
- Ability to distill complex concepts into simple ideas
- Exceptional verbal and written communication skills
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Comfort in blazing a path through an ambiguous work environment
- Prioritization, organization, and triage in an independent environment
- Understanding of the Agile development process
Team Player
- Supporting teammates’ skills and behaviors development and delivery
- Communication and collaboration with state-wide partners
- Creative and analytical thinking with strong problem-solving skills
- Judgement in dealing effectively and diplomatically with government staff
- Ability to maintain strict confidentiality
Preferred Skills & Qualifications
- An associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development
- 5 years professional experience in web design, graphic design, web development
- A portfolio of work including 2 examples of real-time work
- 1 year of user-centered design
- 1 year of user research and analytics
- 1 year of customer relationship management platforms such as Salesforce
- 1 year of web content management platforms such as Sitecore