• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 12th Oct 2022

• Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation
• Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
• Experience in customizing Service Portal widgets & pages.
• ServiceNow experience with ITBM module (Project Portfolio Management, Release Management, Demand Management, Financial Management, Resource Management, Agile Development, Test Management, etc.,
• Experience should include implementation of HRSD with Guided setup, configuration of Employee Service Center (ESC), Life-cycle Events (LE) for On-Boarding & Transitions, Activities, Services, and other key workflow components.
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
• Should have experience of leading team for implementing ITSM tools and continuous improvements
• Experience in the implementation, administration, maintenance and enhancements of ServiceNow
• Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
• Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
• Experience with Performance Analytics in creating Reports and Dashboards

Certifications:

• ITIL Foundation Certified i.e., ITIL v3/ ITIL v4
• ServiceNow System Administration Certified
• ServiceNow Implementation Specialist Certified (ITSM/ITBM)
• ServiceNow Developer Certified