Responsible for development, configuration, design, functionality, and end-user support of the Salesforce.com platform including Service Cloud, Experience Cloud, and CRM.
Liaise with both technical and functional staff to plan, deploy, and support new customer relationship management (CRM) functions and related tools, working together to enhance technology solutions.
Manage daily technical operations related to CRM technology support.
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
Support architectural and development guidelines and best practices.
Manage the integration of applications connected to Salesforce.com.
Identify process gaps and implement process changes.
Implement major architectural changes, including new object models and programmatic and declarative solutions.
Work closely with IT to build robust and scalable integrations and shared data models
Manage data migration and deployment, data imports, database de-duping, and cleanup.
Tests, documents, and maintains websites and web applications.
Various other projects and duties as assigned
Qualifications
Salesforce Certified Administrator, Advanced Administrator or better.
Strong understanding of Marketing objectives, goals and strategies and ability to leverage marketing technology solutions to execute against objectives.
Works well in a fast-paced environment, often under tight deadlines.
Highly self-motivated contributor who works well as an individual and within a team environment.