Essential Job Functions and Responsibilities:
- Facilitate discussions and collaborate with business stakeholders to understand business processes and elicit, define, and analyze business requirements; create and maintain thorough, up-to-date, functional, and technical systems documentation
- Lead the discussions of enhancements by implementing configuration changes in Salesforce, including the creation of custom objects, workflows, flows, validation rules and approval processes; partner with external developer resources as required to deliver advanced customizations
- Work with the business users and corporate quality teams to develop test plans and procedures, validate the application design, define acceptance criteria and verify system functionality against business requirements
- Facilitate effective application testing; analyze and resolve defects
- Collaborate with business partners on deployment including training, change management, and communications
- Assist in development of custom queries, reports and dashboards for business users
- Support production systems including analyzing and resolving production problems and end user service requests
Desired Qualification
- Strong analytical, problem-solving, and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
- Excellent communication, facilitation, and interpersonal skills; demonstrated ability to clearly communicate across all levels of the organization and effectively influence within a dynamic matrix environment
- Creative, flexible, and collaborative in approach to technical problem solving
- In-depth knowledge of the Salesforce.com platforms configuration, Health cloud, architecture, and implementation best practices, including experience with Sales Cloud, Service Cloud and Salesforce Lightning
- Mastery of unit testing, software change management, and software release management
- Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
- Knowledge of system and software quality assurance best practices and methodologies; experience with software validation in a GxP environment is a plus
- Experience with project management methodologies and as a Product Owner in Scrum or Agile development environment is a plus
- Experience managing systems and data in compliance with regulatory requirements, (e.g. FDA, SOX, HIPAA).