• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 26th Oct 2022

 

Job summary: Person should possess good Client interfacing skills with knowledge in COTS product, .Net framework. Must have support exposure and drive the project end – end without any issues.

• Good understanding of ITIL process

• Good understanding of Incident management, Problem Management and Change management process

• Ability to coordinate with multiple stakeholders

• Ability to understand overall technical landscape, coordinate with multiple teams in troubleshooting and resolving production issues

• Good communication skills is a must

 

Experience: 6 to 8 years

• Experience of managing large production support engagement

• Experience of working in global delivery model

• Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework

• Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives.

• Experience working on Service Now/Ticketing tool

• Experience working on monitoring tools

• Experience in supporting L2, L3 App Support

 

Top 3 Must Haves:

1. Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework

2 Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives.

3. Good understanding of .Net and Prod Support background

 

Required Skills: Good knowledge of MS .Net, ITIL, Support Engagement experience, Client interfacing skills, .Net Programming-C#, .Net, ASP.NET, ASP.NET Core, .Net Core,

 

Shift Day: 9am to 6pm CST

 

Roles & Responsibilities:

• Provide Root cause Analysis for critical Incidents

• Proactively communicate status of critical applications to appropriate stakeholders

• Triage incident, identify resolution steps & escalate when required

• Analyze incident trends, identify solutions to reduce incidents, and recommend solutions to SMEs

• Respond to email questions regarding application delays, job runtimes, alerting, etc.

• Participate in LOB incident review meeting

• Attend KT sessions, capture key LOB information as it relates

• Provide Oncall support for critical issues during off business hours

• Identify and automate manual activities

• Change assessment and approval

• DR recoveries and validation

• Respond to audit requirements Experience at managing .Net projects with production support and maintenance background is a plus