Knowledge and Skills
- Mastery of project management methodology and experience or familiarity with major, defined program management approaches (PMI, Agile, Six Sigma). Certification preferred.
- Significant knowledge of project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application.
- Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.
- Effective influencing and negotiating skills in an environment in which this role may not directly control resources.
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
- Ability to lead project team to match solutions to business requirements, including leadership in research on current and emerging technology options.
Experience
- Seven or more years of progressively responsible IT experience.
- Five years of successfully managing complex and risky projects.
- Five or more years of business unit or business-unit-facing experience, with commitment to business problem solving.
- Experience in leading diverse teams.
- Experience and ability in using “soft skills” or “people skills”.
- Experience with implementation of software systems and platforms.
Experience with these supporting processes:
- Workflow and prioritization of assignments.
- Integration with calendaring and email for work management.
- Correspondence management.
- Document management including storage, retrieval, and version control.
- Mobile access.
- Payment engines (collections from customers).
- Business intelligence.
Competencies/Behaviors
Demonstrate these competencies at an advanced level.
- Effectively communicate with stakeholders and team members regarding project expectations and progress. Clearing obstacles, closely monitoring tasks and team member accountability, and escalating issues, as required.
- Outcome oriented.
- Guiding and motivating others.
- Relationship management.
- Manage changes in project timeline, scope, and budget.
- Responsive to feedback, especially in seeking feedback continually from stakeholders and in refining project scope across project lifecycle to address shortcomings.
- Coping with pressure and setback.
- Achieving difficult targets, particularly in demanding timelines.
- Judgment calls based upon information and analysis; able to make prompt, clear decisions that may involve tough choices or considered risks.
- Support for decision-making: gather comprehensive information, catalog, and disseminate knowledge of use to the organization.