Maintains and administers computing environments including computer hardware, systems software, applications software, and all configurations
Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Responsible for trouble shooting server problems as reported by users
Uses established change management processes, requiring operational procedures be performed with minimal customer impact
Researches, evaluates, and recommends software and hardware products
Supports Web access and electronic messaging services and maintains a secure systems environment
Provides new hardware specifications to users based on application and business needs and anticipated growth, installs new servers, and maintains the server infrastructure
Defines procedures for monitoring and evaluates, diagnoses, and establishes work plan to resolve system issues
Performs troubleshooting for complex hardware, software, and network problems
Works on multiple projects as a project team member, occasionally as a project leader