Lead cross-functional teams through the project lifecycle, from strategy/visioning to design, implementation and post-implementation support, carrying responsibilities across business and technical work streams.
Translate business requirements into well architected solutions that best leverage the Salesforce platform and provide a high level of scalability and resilience.
Prepare solution documentation to include user stories, functional specifications and technical designs that communicate architectural components, associated logic, Integration Patterns, Data Migration Approach, triggers, data flows and user interfaces.
Oversee and mentor the development team as they implement the final design. Oversight to include daily scrum sessions, code and test plan reviews to ensure quality throughout the SDLC.
Design and deliver customer service transformation projects that improve operational efficiency, meet or exceed security and data privacy goals and deliver a seamless and responsive customer experience.
Work closely with IT to define and implement scalable, integrated solutions for Customer’s proprietary systems using Salesforce technologies.
SKILLS/EXPERIENCES
7+ years of enterprise Salesforce experience including in-depth knowledge of Sales and Service Cloud, platform configuration, architecture, integration and implementation best practices.
Experience migrating large volumes of data from Legacy applications to SFDC using ETL tools like Informatica. Ensuring Data reconciliation and data quality.
Strong architectural mind-set with advanced understanding of Integration patterns and designing monitoring systems to troubleshoot interface errors.
Salesforce System Architect, Application Architect or Platform App Builder certifications required.
Hands on experience with Data loader, Apex, LWC, Visualforce, SOQL and all manner or Salesforce configuration including but not limited to page layouts, roles, profiles, custom objects, workflow rules, process builder, flow, sharing rules etc.
Demonstrated proficiency managing large Salesforce development initiatives in an agile environment. Expertise to include platform and release management, management of code repositories, industry best practices and deployment methodologies.
Experience with call center management, computer telephony, field service operations and the key operational metrics used to manage a Customer Service environment are a plus.
Enthusiastic team player, with strong intellectual agility that thrives in a fast paced, high volume work environment.