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No of position :- ( 1 )
Post :- 17th Nov 2022
Senior Technical Architect (Working Title: CRM Administrator)
Location: University, MS, US, 38677
Department: Application Development & Integration
This position will architect technical solutions as well as operate as a working technical lead for the
campus CRM while mentoring and helping review configurations made by junior staff. This position will
be part of the team supporting the campus CRM.
Below is a sample of the management and configuration tools that will be used in this position.
Salesforce, TargetX, Pardot, Informatica, Atlassian JIRA, Agile Scrum
Examples of Work Performed
Meets with functional users to understand needs and translate to technical requirements and
“user stories”.
Explores technical options and determines the viability of various technical approaches.
Gather/create/capture requirements for additions or changes to the application that are
prioritized with leadership.
Monitor contract timelines and assist in license count discussions and planning for relevant SaaS
and CRM services.
Manage relationships with various SaaS providers from implementation through maintenance of
product lifecycles.
Guide departmental leads in best practices with a single instance to ensure safe and intentional
collaboration within the platform.
Lead user acceptance testing (UAT) for each new release of the application.
Conducts checkpoint meetings and implements quality control measures.
Performs related or similar duties as required or assigned.
Enhances skillsets as necessary to perform responsibilities.
Essential Functions
These essential functions include, but are not limited to, the following. Additional essential functions
may be identified and included by the hiring department.
1. Serves as overall technical lead to provide architect technical solutions across multiple
functional areas and system environments.
2. Partners with campus constituents to communicate needs, articulate requirements and drive
technical solutions to successful completion.
Minimum Education/Experience
Education
Bachelor's degree in Computer Science, MIS or a related field from an accredited college or
university.
Experience
Seven (7) years’ experience related to the above-described duties
Minimum (2) years’ Salesforce experience
Experience working with TargetX
Experience in Higher Education Admissions strongly desired
Substitution Statement
Related experience may be substituted for education, on a basis set forth and approved by the
Department of Human Resources.