Required Skills

csa Servicenow developer

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 23rd Nov 2022


Lead & participate in Service Now infrastructure upgrades, migration, configuration, support and maintenance.

  • Participate in Scrum methodology.
  • Primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customisations within the application.
  • Knowledge of Integration Hub and API integrations with ServiceNow.
  • Build technical plans and manages the upgrade.
  • Acts as a Subject Matter Expert for ServiceNow related technical escalations internally and with Vendor.
  • Support Fulfillment teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution.
  • Strict mandatory adherence to internal process to support the service, including change management, and incident management policy.
  • Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
  • Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.)
  • Take lead to drive internal teams for new initiatives related to ServiceNow .
  • Take ownership of technical deliverables and handle technical engineering escalations for the team.
  • Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required.
  • Ensure appropriate document creation and maintenance to a high standard.


Knowledge, Experience & Qualifications.

  • 8+ years of experience in software development with at least 5 year of experience working on ServiceNow application development.
  • Must have good exposure to Agile Scrum practices and methodology
  • ServiceNow certification (CSA,CIS)
  • Strong Core Java development, Angular JS experience
  • Demonstrated experience designing and developing process-based solutions
  • Demonstrated experience documenting user case processes and BPM workflows
  • Ability to transform Business Requirement into Business Process,
  • End to End experience of ServiceNow -based application design and implementation
  • Well versed with class hierarchy, Update set set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
  • Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
  • Proven analytical and problem-solving skills
  • Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
  • Proven ability to work across geographies and time zones with a variety of teams.
  • Experience of working in a high-pressure environment, handling critical systems incidents or problems, and dealing with global stakeholders across multiple functions.
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
  • Ability to motivate & influence people to meet desired project deliverables.
  • Strong multi-tasking, multi-roles & time management skills.
  • Knowledge of Service management techniques including incident, problem, change, release managementRoles and Responsibilities


Desired Candidate Profile


Perks and Benefits

Company Information