Roles and Responsibilities
Job description
The most important end-results for which an incumbent would be held responsible at the end of the year.
Setting the floor
- Plannogram Communication - To ensure availability of updated and approved Plannogram
- Floor presentation compliance
- Ensuring merchandise is stacked properly for customers at all times
- Communicating, maintaining and replenishing the VM Plan.
Manpower Planning
- Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
- Ensuring manpower availability on the floor and cash tills at all times
Inventory Management
- Track top five styles in every sub department
- Methods of exposing the top 5 styles
- Records results
- PICS
Setting and achieving the sales objectives
- Focus on maximisation of Private brands sales.
- Converting value into Unit targets
- Developing sales plan to achieve the targets
- Communicating the plan and targets
- Monitoring of the targets
- Feedback to Merchandisers
- Ensuring picking accuracy and timeline for online orders
Increasing Loyalty Base
- Maximizing the first citizen enrollments
- Push maximum number of app downloads in the store.
Customer Care
- Customer assistance management
- Seeking feedback actively
- Active interface with the customers and detailed feedbacks to be taken for ares of improvement.
- Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.
Product Knowledge
Team Management
- Motivating CCA
- Focus the team to achieve targets
- Identifying developmental needs
- Training the team
Shrinkage control
Identify most pilfered categories and set up systems to reduce the pilferage
RoleRetail SalesIndustry Type RetailFunctional AreaSales & Business Development Employment TypeFull Time, PermanentRole CategoryRetail & B2C Sales
EducationUG :Any GraduatePG :Any Postgraduate