• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Nov 2022

QA in Voice Customer Service

Conduct call quality audits as per defined guidelines and sample for the daily calls made (inbound and outbound)
Ensure call quality is always above 90% and regularly drive quality in the process
Should be well-versed
 

Required Candidate profile

Product Knowledge and team management skills
Should have excellent communication skills (English, Hindi any regional language Kannada/Telugu/Tamil/Malayalam – written and spoken)