• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Dec 2022

• Hire, onboard, train mentor the CXCs (Customer Experience Champions) to drive productivity, happiness, growth success of CXCs
• Analyse monitor various operational/ productivity data, set goals plans aimed towards CX operational efficiency and manage the CXCs to meet the goals
• Break down various operations relation broader objectives/ initiatives into a detailed plan and manage CXCs to efficiently execute the plan

Escalations Management

• Manage any severe escalations which couldnt be resolved by the CXCs

Process Optimization

• Ensure efficient effective adoption of operational processes by the team
• Identify opportunities make recommendations for process improvement aimed at enhancing CX/ operational efficiency

Hotel Operations

• Ensure efficiency in profiling onboarding of hotels in coordination with team
• Manage relationships with key hotels as required
• Manage a team for hotel acquisition hotel relationship management

Requirements

• 3-6 years experience in customer operations/ customer success role in B2C environment
• High degree of empathy and passion for customer experience
• Leadership qualities to build and lead a team.