3 years of BA experience working in an Agileenvironment.
Experience with JIRA and VersionOne
High degree of focus with strong verbal andwritten communication skills.
Experience supporting high level products andworking with cross functional teams
Strong understanding of SDLC processes and Agilemethodologies
Experience using defect tracking and changemanagement processes, metrics and tools
Exceptional analytical skills combined with adeveloper lens that translates to a high level of problem-solving abilities toinclude identifying Functional Issues vs Technical Issues.
Self-starter that demonstrates initiative andthe ability to work independently
Proven experience juggling multiple prioritiesand working in a fast-paced, dynamic environment.
Demonstrated track record of developingexcellent relationships with key business partners and stakeholders
Excellent written and oral communications –ability to communicate to all levels of the organization
Collaborate with Engineering, Product and Designteams on projects to ensure prioritization of the most valuable features andsupport requests.
Perform initial analysis on support break-fixtickets and triaging these items
Build actionable insights and metrics forsupport items by using data visualization tools & data discovery andanalysis platforms