US Citizen
Green Card
Corp-Corp
W2-Permanent
W2-Contract
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 3rd Dec 2022
UST is looking for a qualified IT Operations Manager to ensure quality delivery of end to end business solutions and to work with one of the leading healthcare providers in US. The candidate must possess excellent written and verbal communication skills with the ability and collaborate effectively with domain and technical experts in the team Job Duties: • Extensive knowledge in IT release management and Overseeing IT releases across enterprise
• Responsible for ticket monitoring, prioritization, and escalation. Provide oversight and directly manages day-to-day operations for the organization unit and services.
• Establish clear responsibilities and processes for monitoring work and measuring results.
• Manage all aspects of the daily operational tasks to ensure technology services are operating according to the agreed upon performance targets and service levels in alignment with established priorities.
• Collaborate with other managers, project managers and/or co-providers to ensure projects are appropriately staffed in a matrixed organization.
• Identifies and resolves root case issues to eliminate repeat incidents that adversely impact business operations.
• Facilitates the development of operational procedures for all IT services (e.g., runbooks, Knowledge Articles, etc.).
• Evaluates and updates service level standards, policies, training materials, and best practices.
• Plans, monitors, and appraises job results.
• Verifies application results by conducting system audits of technologies implemented.
• Identifies and makes recommendations for automation opportunities.
• Support day-to-day operations, prioritize incoming requests, troubleshoot issues, and improve performance for creators.
• Support coordination and execution of larger-scale partner initiatives, including case studies, content funding opportunities, and other activations.
• Partner with cross-functional teams, driving collaboration by receiving, processing, and communicating updates in a timely manner
• Create and establish centralized project management dashboard
• Anticipate and identify project risks and recommend appropriate resolutions
• Attend meetings with our partner teams to better understand their needs and projects and how they relate to the work our team is doing.
• Communicate with stakeholders and vendors to get and provide relevant updates and information