Manage all building operations and communicate with market support to ensure highest level of member satisfaction
Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
Solve memberrelated issues to ensure a cohesive community and manage member expectations
Meet with members to resolve issues, process member terminations and other issues of complexity
Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and salesrelated events and to review for adequate procedural safeguards for the protection of members and company assets
Proactively gather data on members business objectives and identify both client and member services that could help members achieve their objectives
Seek opportunities to engage members to discover and discuss members objectives, i.e. using member service request as an opportunity to learn more about member, members business and any other needs member may have
Identify opportunities and act on them to connect members
Design and implement rules, guidelines and best practices for the community to optimize member experience
Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community
Take responsibility for sales and community dynamics
Conduct tours to work towards and maintain 100% building occupancy when Community Leads are unavailable
Lead tours for VIPs, i.e. guests of the client
Engage in the larger community of the market by attending events and networking with local start-ups and organizations