Should be capable of performing everything that Business Analyst should perform in addition to following responsibilities.
Strong documentation skills including the creation of BRD, FRD, Use Case Diagrams, Screen and Report Mock-ups, process flow diagrams, and other artefacts
Possess a comprehensive understanding of CRM business processes related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
Experience in automation of Lead Management and Case Management.
Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.
Working experience in identifying, new SFDC features and functions to meet the business requirements