Maharashtra - Mumbai

6 Years

- /- ( )

Required Skills

Compliance Accounting Secretary Customer service Customer complaints Customer experience Management Inventory CRM Business operations

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 8th Dec 2022

JOB DETAIL

  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
  • Resolving customer complaints brought to your attention.
  • Maintain an updated knowledge of the organizations products, services, and customer service policies
  • Document customer interactions when necessary, compiling documents and forwarding information to concerned departments.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • 2+ years of previous customer service experience a plus
  • Friendly and welcoming manner with clients and other members of the customer service team
  • Extensive knowledge of the companys policies, procedures, goods and services
  • Familiarity with customer-relationship management (CRM) software programs
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise

Company Information

Viser Solutions Pvt. ltd.

contact@visersolutions.com

918929089557