Project Planning & Management – At least 3 years of experience and use cases with the following:
- Defining project scope and schedule
- Focusing on regular and timely delivery of value and ensuring sprints are completed on-time
- Organizing and leading project status and working meetings
- Preparing and distributing progress reports
- Communicating plan deviations
- Performing delivery planning for assigned projects
- Defining and managing a well-defined project management process
- Championing ongoing process improvement initiatives
Risk/Issue Management & Mitigation – At least 3 years of experience and use cases with the following:
- Identifying and mitigating plans
- Resolving issues to keep the project moving
- Proactively avoiding risks
- Ensuring the team meets required policies
- Making recommendations for continuous improvement
Product Owner Support – At least 3 years of experience and use cases with the following:
- Supporting the Product Owner in managing expectations for project deliverables
- Managing stakeholder communications
- Helping to implement an effective system of project governance
Team Management & Team Building – At least 3 years of experience and use cases with the following:
- Assisting in team development while holding teams accountable for their commitments
- Removing roadblocks
- Assigning tasks to individuals and balancing the workload across teams
- Leveraging organizational resources to improve team and individual capacity for project work
- Ensuring team members are fully engaged in the project, making a meaningful contribution and encouraging a sustainable pace
- Motivating team members
Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
- Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
- Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
- Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
- Using of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
Knowledge, Skills, and Ability
Project Management
- Experience with Jira and Confluence
- Developing and supporting modern, agile product and project management processes
- Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
- Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
- Scoping, prioritization, and translation of technical and design tasks into delivery plans
- Government-specific task management
- Data-driven decision-making
Performance in Complex Situations
- Communication and collaboration with state-wide partners
- Clearing challenges for team members
- Comfort in blazing a path through an ambiguous work environment
- Judgement fitting to the ever-changing environment
- Ability to juggle multiple project workstreams
Service Design Team Building
- Supporting teammates’ skills and behaviors development and delivery
- A balance between strong domain expertise and flexibility
- Prioritization, organization, and triage in an independent environment
- Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
- Ability to maintain strict confidentiality
- Judgement in dealing effectively and diplomatically with all levels of government staff
Preferred Skills & Qualifications
Other Desirable Skills
- 2 years of user-centered design
- 2 years of user research and analytics
- 2 years of management/supervisory experience
- 2 years of customer relationship management platforms such as Salesforce
- 3 years of web content management platforms such as Sitecore