Roles and Responsibilities:-
- Attend to the local & international colleagues in case of IT related incidents and requests
- Provide 1st level support with help of checklists and documentation
- Provide efficient and responsive service to colleagues by maintaining an acceptable level of productivity as measured through established metrics (service levels)
- Follow up on easy work flows (incidents / service requests)
- Responsible for IT issues in WIS mailboxes
- Collaboration with German colleagues
- Process starter/mover/leaver documents
- Keep IT inventory up to date
- To handle the queries on call & email in fluent German.
Functional and Additional Qualification Requirements:-
- Highly motivated professional, capable of working with an energetic and enthusiastic team
- Team player with a strong work ethic that takes ownership of their job
- Assertive, driven, proactive
- Ability to communicate effectively, meet deadlines and achieving results are critical
- Proficiency with Microsoft Office products
- Experience with SAP, R3 , KMS , Windows etc. desirable
- Display a keen eye for detail
- User help desk or call center experience preferred
Qualification and Educational Requirements:-
- Graduation: Any
- Marks / Percentage: 60% and above
- Language: German / Level B2, C1 desirable
- Experience- 0 to 3