Oversees, develops and drives the execution of the assigned projects within CRM & Marketing area. This candidate will manage the projects with a defined start and end.
Plans, develops, coordinates and assists with project activities through all project phases (e.g., project planning, execution, communication, financial management and issues/risk mitigation).
Allocates, obtains and manages resources and project management tools to achieve project objectives.
Creates and implements assessment processes to enforce timely completion of projects in accordance with standards and requirements.
Ensures effective change management occurs throughout the course of the project.
Role requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis and problem-solving skills.
Key Responsibilities:
- Develops detailed project plans and schedules application/infrastructure projects, works closely with business analysts, developers and QA to execute the project.
- Manages the project lifecycle from initiation through to program closure.
- Manages and resolves risks, issues and dependencies.
- Leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications.
- Manages and oversees the end-to-end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of high business complexity (involving multiple systems interfaces that are highly visible to the organization).
- Monitors project results for significant deviations and works collectively with Information Technology functions to address incidents and high priority defects.
- Maintains regular contact with clients and coordinates and reports on project progress and accomplishments.
- Manages client expectations and ensures project delivery in conformance with company software development life cycle (SDLC) methodologies.
- Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification.
- Manages communication with the business at a detailed functional level and discusses/resolves issues.
Qualifications and Experience
- Bachelor's Degree or equivalent work experience in Business Administration, management information systems, computer science or equivalent.
- 9-12 years’ experience with Technology or financial services industry is strongly preferred.
Skills
- Knowledge of SDLC, including Waterfall and Agile methodologies.
- Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.
- Ability to incorporate technical and business knowledge in the analysis of customer solutions.
- Experience supporting customer facing, high-volume, mission critical applications strongly preferred.
- Demonstrated ability to effectively manage project commitments to achieve quality solutions.
- Proven ability to adhere to software project management best practices.
- Specialized knowledge of MS Project, Visio, Excel, Word.
- Demonstrated excellent written and verbal communications skills.
- Ability to facilitate work groups with a high degree of professionalism, work ethic and integrity.
- Demonstrated ability to work productively with diverse teams.
Must-Have Requirements:
Strong experience in Technical project management within the financial industry, excellent communication skills, understanding of waterfall and agile methodologies. 9-12 years of experience.
Nice-to-Haves:
Experience in project implementations as SME or System Analyst, experience in Digital, CRM and Personalization programs, worked in the Banking industry