As a member of the Infrastructure Shared Services Center, the Technical Support Administrator will represent his/her department towards the Business Units and project teams and will assure a determining role in Technical Support Administrator.
This position is responsible for maintaining the computer hardwares, system, services, and networks. To provide technical support and ensure the whole company runs smoothly.
The Technical Support Administrator monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Install software, maintain, and introduce training as needed
Maintain and update documentation of procedures and configurations
Maintain, repair, and upgrade the workstations operating system including hardware and software
Monitor the performance of existing computer systems and IT infrastructures
Support 1st level of Telephony System
Responsible for investigating and analyzing the application issues, gathering IT usage cases, advising recommendations for refining the organizational IT systems and carrying out daily configuration and installation of IT solutions and services
Manage and train the new Local IT Support team
Manage the Local IT Support Metrics and KPIs
Analyze and resolve the escalated issues
Gather the details and information for the Monthly report. Present the monthly update to IT Director and the Local IT Administrators
Manage the entire purchase of inventory related to hardware, software and other IT supplies
Develop and maintain vendor relations
Graduate of Computer Science, Information Technology or any IT related field.
A technical, logical thought process
Problem-solving skills
An ability to stick to strict deadlines
An ability to prioritise and delegate
A keen eye for detail
Self-motivated, eager to learn in the IT profession.
A Team player must be able to work with people within and outside of the IT department.
Customer service oriented.
Excellent communication skills, verbal and written. English speaking is mandatory.
Ability to analyze and synthesize situations and understand the business constraints