Liaise between product management, solution architecture and software engineering to support and implement complex initiatives
Proactively reviews program impact metrics such as availability, response time, customer SLAs to identify opportunities for improving effectiveness on key processes and procedures
Anticipates potential planning gaps and the impact of changes to improve plan specifics in current/future projects across complex work efforts
Applies subject matter expertise to establish best practices for initiatives to be delivered in timely manner, and enhancing services/solutions/procedures (e.g., governance, playbooks, gating reviews, etc.)
Leverages knowledge of capacity planning and asset management tools and procedures to ensure the compute infrastructure meets objectives
Understands performance engineering practices, including capacity drivers, traffic modeling, infrastructure utilization, horizontal scaling, elastic computing, and last-mile performance for consumers
Resolves complex issues with system performance and stability while handling escalations and sharing knowledge of troubleshooting processes
Engages others at MasterCard in identifying future project needs and in finding key impactful areas for improvement while maintaining a safe balance of risks and rewards
Oversees end-to-end execution of complex solution implementation efforts and ensures on-time delivery and achievement of quality standards
Understands platform systems installations, upgrades, patching processes and procedures, and coordinates with peer teams to increase effectiveness
Demonstrates strong understanding of system capabilities in order to document work steps and support knowledge management; provides guidance for others to follow
Takes initiative to learn about cutting edge technology trends and understand how they may impact Mastercard’s products, platforms and services
Exhibits strong knowledge of transaction services, payment processing, authorization systems and applications to ensure work is performed in accordance to targets