IT technical support engineers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. We are group of company and IT Support Engineer have to handle all three company s IT services and smooth running IT systems.
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
- All IT related work for smooth running of computer systems and ensuring users get maximum benefits from them
- Information Technology, Computer Science, Computer Application or any equivalent IT Qualification.
- At least 1 to 2 years experience as IT Support Engineer
- Freshers or less than 1-year experience candidate need not apply.