Configuration/Customization of the Service Now system, including creating workflows
Build service requests from customer requirements including requests, request items and tasks using workflows, flow designer-to manage data flows from the customer to the support teams providing the service
Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
Performs integrations and process automation.
Load, manipulate and maintain data between Service-now and other systems.
Thorough understanding of ITIL/ITSM processes
Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
Hands-on design, development, and deployment experience with the Service-now platform.
Discovery and ITOM module knowledge
Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).