Engaging with customers, understanding the challenges they face and the practical use of our products.
Analyzing system usage using remote monitoring tools, building comprehensive pictures of problems we want to solve.
Collaborate with software developers, hardware engineers, farmers and business leaders to convert your findings into effective designs & information systems.
Expressing designs through appropriate means be it diagrams, User Interface mock-ups or formal specification whatever means necessary for us to develop what the customer needs.
Establishing projects, tracking progress, adjusting scope, responding to changes and ultimately delivering new products and product updates.
Engaging in current product issues, using remote monitoring tools and system analysis to pinpoint and resolve issues.
To administer ERP in production environment.
To manage database optimization, back-up and recovery.
To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
To perform troubleshooting at the ERP and database level.
To train and transfer knowledge to the team members.