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• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Jan 2023

Skills | Must Haves:
* 2+ years of professional experience in the U.S.
* lives local and be onsite 5 days/week in Buffalo Grove
* advanced experience with Active Directory
* Server, Exchange and SQL experience
* experience with a ticketing system
* ability to willingness to do customer support

Additional Skills:
* VMware experience
* cloud experience in Azure, AWS
* remote access experience (Cisco VPN, Checkpoint VPN)
* Bachelors Degree
* MSP experience


Job Description:
System Engineer I The Role In an exciting and fast-paced work environment, the System Engineer I is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

We have a compassionate and fun-loving culture and seek employees who thrive under those conditions and promote those values.

Essential Responsibilities

Provide IT support relating to issues with the internal systems and network infrastructure.

Support services for Microsoft related technologies: Windows Server, Active Directory, Exchange, SQL, SharePoint, File permissions, etc.

Support services for virtualization technologies: VMware, NetApp, and Microsoft.

Provide technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.

Administer hosted and cloud solutions for customers using technologies that meet their requirements.

Support disaster recovery solutions.

Utilize remote access solution support: Cisco VPN, Checkpoint VPN, and Terminal Services.

Document maintenance for all computer systems and network infrastructure.

Communicate with customers as required by keeping them informed of incident progress and notifying them of impending changes or agreed outages.

Track incidents and projects using the help desk ticketing system ConnectWise.

Position requires being a part of an after-hours on call support rotation.


Additional Responsibilities

Provide and deliver exceptional customer service by ensuring complete customer satisfaction.

Ability to work in a team and communicate effectively.

Apply good judgement and escalate service or project issues in a timely manner.

Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.

Document internal processes and procedures related to duties and responsibilities.

Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.


Competencies

Interpersonal skills such as telephony skills, communication skills, active listening, and customer care.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Ability to match resources to technical issues appropriately.

Service awareness of all organization’s key IT services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Self-motivated with the ability to work in a fast-moving environment.

Comfortable with communicating with all levels of management, business, and technical users.

Demonstrated ability to exercise judgement and work independently or as a member of a team.

Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.

Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.


Educational and Professional Qualifications

Bachelor’s degree in Information Technology or a closely related field is preferred.

1-3 years of experience as an IT Support Specialist or System Administrator.

Professional IT certifications such as Microsoft MCP, CompTIA A+, Network+, or Security+ preferred.