- This position is responsible for handling queries of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the company strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product.
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Handled escalation chats from the customers across the United States and provided
- appropriate assistance by following up with concerned departments via Phone, Chat and email medium.
- If applicable, works with clinical contacts to promote consumer programs
- Operates computer-based contact/database management program and accurately completes account/prospect records or profiles
- Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)
Job Types: Full-time, Regular / Permanent
Salary: ₹800,000.00 - ₹1,000,000.00 per year
Schedule:
Ability to commute/relocate:
- Sector-126 noida, Noida - 201304, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Care TL: 5 years (Preferred)
Speak with the employer
+91 9888456162