Strong technical foundation and knowledge of the ServiceNow platform and architecture
Knowledge of Agile and Scrum development approaches
Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
Strong business acumen
Ability to work across diverse organizations and build effective relationships/partnership.
Ability to deliver results via influencing IT leadership by articulating facts regarding planning and execution/delivery that result in improved outcomes
Problem Solving
Conducts solid stakeholder and risk analysis on key issues
Weighs alternatives and considers service, business and financial implications of decisions
Flexibility to adjust development activities in support of the business needs
Removes barrier to change
Guidance
Accomplishes results through influencing other team members and/or leaders
Acts as an advisor to others
Provides guidance, constructive input and motivation to less experienced team members
Relationships
Work is guided by long-term objectives
Translates business plans into objectives for the ServiceNow portfolio
May influence and/or develop broad programs and initiatives
Experience
10+ years of relevant experience or equivalent combination of education and work experience
Certified ServiceNow Developer preferred
ITIL Foundations Certification recommended
Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
Experience with Customer Service Management, Governance Risk and Compliance, and scoped applications a plus