This position is responsible for working across assigned applications and services within Client’s ServiceNow program to develop new functionality and innovative solutions to address product owner and project stakeholder requirements while focused on maintaining acceptable technical debt.
The developer will work closely with the platform architect, platform team, Enterprise Architecture, and IT Security to ensure technical designs and development address requirements in the most effective and secure manner for the overall ServiceNow platform. The developer will be required to consider the current needs and architecture of the environment while reviewing future enhancement roadmaps and assessing core platform and/or application changes driven by version upgrades. The developer will serve as a technical lead for assigned applications and services while seeking guidance as necessary from the platform architect and platform manager
Required Skills & Experience:
Knowledge
- Strong technical foundation and knowledge of the ServiceNow platform and architecture
- Knowledge of Agile and Scrum development approaches
- Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
- Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
- Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
- Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
- Strong business acumen
- Ability to work across diverse organizations and build effective relationships/partnership.
- Ability to deliver results via influencing IT leadership by articulating facts regarding planning and execution/delivery that result in improved outcomes
Problem Solving
- Conducts solid stakeholder and risk analysis on key issues
- Weighs alternatives and considers service, business and financial implications of decisions
- Flexibility to adjust development activities in support of the business needs
- Removes barrier to change
Guidance
- Accomplishes results through influencing other team members and/or leaders
- Acts as an advisor to others
- Provides guidance, constructive input and motivation to less experienced team members
Relationships
- Work is guided by long-term objectives
- Translates business plans into objectives for the ServiceNow portfolio
- May influence and/or develop broad programs and initiatives
Experience
- 10+ years of relevant experience or equivalent combination of education and work experience
- Certified ServiceNow Developer preferred
- ITIL Foundations Certification recommended
- Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
- Experience with Customer Service Management, Governance Risk and Compliance, and scoped applications a plus
- Solid experience with conflict resolution
- Strong interpersonal/relationship management skills
- Ability to execute and prioritize a number of tasks simultaneously
- Strong influencing and negotiation skills
- Outstanding problem solving and analytical skills
- Outstanding communication skills, both oral and written