BA WITH EXTENSIVE BACKGROUND IN MS DYNAMICS CRM 365
- Elicit detailed functional / business requirements from users and sponsors.
- Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs
- Work on a large Dynamics CRM D365 project
- Work with developers to understand the designs and validate that the software solution will satisfy the business needs.
- Conduct functional testing of implemented applications and provide the initial support of these applications when moved to production.
- Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
- Recommend changes that support business processes.
- Assist the Program Manager in status reporting and project milestone tracking.
- Assist in coordinating project activities and deliverables across other team members.
- Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
- Provide post-implementation support.
Requirements-
- Bachelor's degree or equivalent experience
- Minimum of 10 years of experience in a Business Analyst role
- Previous experience with CRM and ERP systems
- Good understanding of Customer Service processes
- Demonstrated organizational skills in terms of project management, meeting facilitation and definition of solutions with the business.
- Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions. Person must alsohave the ability to communicate effectively with technical teams to develop and configure solutions.
- Strong competency in basic Microsoft 365 applications as well as Visio, Access, and MS Project
Forms needing completion to submit:
References: Need THREE completed references please.
Resume Self Certification Form:
- Print Full Legal Name.
- Candidate Signature- needs to also be your full Legal name but it can be electronic.
- Date the document for today.
- Candidates Form of Identification Presented- type in Driver’s License.
- Identification number- fill in your driver’s license number.
We will take care of your witnesses on our end