- High level Project Mngt skills, 5-7 years managing Enterprise, IT and SaaS implementations, strong ITIL and ServiceNow implementation experience, good understanding of ITIL concepts (ITSM, ITBM, ITOM, etc), must know ServiceNow application suite.
- Project Management skills over ServiceNow is most important.
- Manage the vendors from a PM perspective.
- What projects will they be working on? Strategic Tech projects – Primary focus is to manage the ServiceNow Enterprise ITSM implementation globally – Someone to run the project internally, not from the vendor side.
Job Description:
Education and Work Experience:
- University degree in Information Technology, or business administration and/or 3-5 years equivalent work experience
- Minimum 5 - 7 years of experience managing IT Technology and Enterprise Software Implementation projects.
- Must be highly organized with strong ITIL and ServiceNow implementation experience.
- Exceptional verbal, written and interpersonal communication skills; heavy emphasis on the ability to communicate effectively across all levels of the organization
- Hands-on experience with a variety of project delivery methodologies
- Experience working in a matrixed global organization where success requires broad orchestration of resources and services
- Strong understanding of the business impact of IT tools, technologies, and policies
- PMP certification is a strong plus.
Required Knowledge, Skills, and Abilities:
- Understanding of ITIL concepts and ServiceNow application suite – ITSM, ITBM, ITOM etc.
- Utilize knowledge of project management best practices and methodologies
- Deliver on commitments (high quality, on budget, on time) while working on multiple projects concurrently.
- Comfortable relating openly, honestly, and consistently with diverse groups of people.
- Act decisively for improvement in both projects and in the organization including addressing urgent, time sensitive, or critical issues.
- Use leadership skills to align project and department goals with the organization's and sponsor's goals.
- Lead a project team, create, and maintain group cohesiveness, interact with internal and external customers, and manage vendor relationships.
- Work in a fast-paced, hybrid/agile environment
- Possess a willingness and ability to work non-standard hours to support delivery of time-critical project deadlines.
- Properly set priority and order for work
- Ask for help and provide it to others.