- Responsible for both recommending and capturing business requirements, functional, and non-functional requirements for the various systems that DECAL uses.
- Participates in, and in some cases may lead, business requirement gathering sessions with internal stakeholders, business vendors, and partner programs and agencies.
- Participates in the planning, creation, testing, deployment, and evaluation of the SDLC for DECAL’s systems.
- Evaluates and provides feedback on system requirements created by other vendors, programs, or agencies.
- Participates in or assists with user acceptance testing.
- Develops, documents, and reports recommendations for solving and/or addressing problems, questions and issues based on research conducted.
- Clearly communicates management's views on major policies or current issues to individuals and entities both within and outside the organization.
- Work with internal functional teams and business stakeholders to extract use cases in their existing implementations.
- Solve day-to-day issues arising during automation projects with timely resolutions.
- Review and help refine automation business cases to optimize, improve and automate business processes to deliver the desired business outcome
- Experience in using Visio & documentation tools to prepare Process mapping (Current & Future State), Workflow diagram, Low level process document.
- Excellent logical and analytical skills to help define solutions for business problems.
- Uses sound judgment to respond appropriately to internal and external contacts.
- Independently establishes and monitors deadlines to ensure timeliness of staff's responses to inquiries, complaints, and other issues.
- Serves as a member of the CAPS Program Administration section and supports the work of other team members as needed.
- Coordinates with vendors and technical staff to ensure that functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
- Develops and administers training, training documents, and user guidance for system changes or workarounds.
- Develops and documents business processes for users of new or upgraded system.
- Assists with development of change management plans for transition to new or upgraded systems.
- Provides business user support and oversight statewide in the use of all data systems for the program.
- Serves as liaison between business users and technical staff in the implementation and development of business process automation.
Agency Preferred Qualifications:
- Experience working with data systems and acting as a liaison between business users and technical staff.
- Experience automating and documenting business processes.
- Experience working on multiple complex projects simultaneously.
- Experience organizing and analyzing data to inform decision making.
- Experience managing business functions and processes.
- Knowledge of or experience with Georgia Gateway Integrated Eligibility System.
- Knowledge of system development and configuration.
- Advanced skills in Excel and other Microsoft Office applications.
- Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA),
- Project Management Institute – Business Analyst (PMI-PBA), or similar certification
Technical Competencies:
- Knowledge of eligibility requirements and systems.
- Experience creating user stories based on collected requirements and well-defined acceptance criteria on a
- software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
- Understanding of the needs and processes necessary for process automation. Particular expertise gathering
- requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends.
- Understanding of business user needs, and ability to translate those needs to technical staff that are
- responsible for the coding and development of data systems.
- Understanding of how data systems interact.
- Intermediate or advanced skills in Microsoft Word and Excel.
- Intermediate skills in SharePoint and relational databases.
- Ability to execute high quality customer service by anticipating customer needs, providing services accurately,
- in a respectful and timely manner, and establishing and maintaining effective contact and follow through with
- customers.
- Ability to develop and maintain positive work relationships.
- Ability to collaborate and work effectively as a team member.
- Excellent communication skills, both oral and written, and organizational skills.
- Ability to organize and evaluate data to drive decision making.
- Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.